Bookings Policy
Frequently Asked Questions
If you've reached this page, we want to thank you as you are either someone interested in booking a table with us or you already have a booking or event planned with us. Of course, we want to make sure you have the best possible experience with us, but we have a couple of terms and conditions that we recommend you read through to check there are no undesired surprises further down the line.
BOOKINGS POLICIES
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1. We do not keep provisional reservations; we operate on a first come first served basis. In order to secure your reservation a deposit or card authorisation is required.
2. For bookings of 12 people or more, card authentication of £10pp is required. Any cancelations will only be accepted if made in writing 72 hours prior to reservation. If minimum notice is not given, fee of £10 per person will be charged to the card authorised at the time of making the reservation. Cancellation fee will also apply if reservation will not show up on the day. This applies to all reservations with no designated area. Any reservations with fixed spaces will be charged £10 per person fee if cancelled and no grace period is applicable.
3. All cancellations must be made in writing.
4. Any products and services received on the day of the reservation must be settled on the day.
5. Final numbers of guests must be confirmed minimum 24h prior reservation. We will charge you £10 penalty fee for each person that does not attend your event. Penalty fee will be deducted from deposit paid or claimed from card authorisation provided at the time of making a booking. This is irrespective of the reason for failed attendance.
6. All pre-orders must be confirmed in writing along with any guest allergy/ dietary requirements before reservation to ensure smooth service. This can only be done via the online pre-order link provided. All food and drinks pre-orders must be submitted no later than 5 days before the event.
7. All reservations will be subject to a discretionary 12.5% service charge, this does not contribute to any applicable minimum spend.
8. No guarantee of table allocation or area can be provided. Unless specifically agreed on and confirmed prior the date of the event by management team.
9. All areas/tables will be held for a maximum of 15 minutes after the scheduled booking time. There will be no refunds or partial refunds for no-shows or late arrivals.
10. Any persons arriving 15 minutes after their allocated time may receive a reduction in their food offer/courses but the charge will remain the same as agreed in the booking.
11. There are no refunds for: drinks which are not consumed, attendance numbers being lower than predicted, drinks vouchers that aren’t used, bar tabs that do not reach their limit, minimum spends that are not reached, guests who are asked to leave the venue for any reason, including but not limited to intoxication or antisocial behaviour.
12. Additional places are subject to availability.
13. Groups of 8 or more persons may be seated on more than one table.
14. Changes to a booking products or services must be notified by email a minimum of 72 hours before the booking, however cancellations or reductions in guest numbers attending will not result in deposits being retained.
15. Please do not bring private entertainment, decorations, or alcohol onto the premises unless prior agreement has been issued by the management team. Alcohol brought into the property with prior consent will be subject to corkage charges. Celebratory cakes are permitted with prior notification. Our team will confiscate any liquids if found. Any illegal substances will be confiscated and the Police will be called.
16. We operate a Challenge 21 door entry policy. We reserve the right to refuse entry if a guest is challenged and not able to provide valid ID.
17. Our dress code is smart casual.
18. Responsible Service of Alcohol (RSA). The Last Talisman management support the Responsible Service of Alcohol. Reservation holders will be held responsible for ensuring that their guests behave and consume alcohol in a responsible manner. Our team reserve the right to refuse entry and service to intoxicated guests. In this circumstance, we can't offer any refund on pre-purchased drinks.
18. Loss or Damage to Guest Property: Although all care is taken, The Last Talisman management will not accept responsibility for any loss or damage to a guest’s property, including hire equipment, gifts or personal goods left prior, during or after a reservation, unless caused by act or omission of The Last Talisman.
19. Loss or damage to The Last Talisman: The guest will be charged for excessive breakages or any loss/damage to furniture, glassware or any other damage incurred to The Last Talisman, unless caused by act or omission of The Last Talisman management. The guest will be expected to pay the full balance of agreed repair costs 14 days after they have been notified by the venue.
20. The management have the right to change the terms and conditions at any time, with not less than 7 days written notice.
21. ALL PAYMENTS & DEPOSITS ARE NON-REFUNDABLE BUT REDEEMABLE AGAINST THE FINAL BILL ON THE DAY.
Covid-19
20 On the date of your booking The Last Talisman will operate in accordance with any Covid19 related hospitality sector rules and regulations or restrictions set by the local authority and/or UK Government.
19. The Last Talisman’s Christmas booking term and conditions around lead times, cancellations and refunds will continue to apply in the event of COVID-19 impacting the Hospitality Sector. However, if the local authority or UK Government enforce a closedown of UK Hospitality (lockdown) as a consequence of Covid-19, thus preventing The last Talisman from opening on the date of your booking, we shall endeavour to re-book your event at the earliest date which is convenient to both you, the client and The Last Talisman. The re-booking time limit will be three months from the re-opening date following a lock-down, no refunds will be issued in the meantime.
20. If a re-booking date is not set within the 3-month re-opening window, if you agree we can extend the rebooking period of another three months, with no refunds being issued in the meantime. If you wish at that point to request a refund, we will refund to you the total amount of money we are holding in advance payments less 15%.
21. If you request to cancel a booking at The Last Talisman because of a guest or guests issue linked to Covid-19, unless there is a local/national lockdown, The Last Talisman’s Christmas booking terms and conditions around lead times, cancellations and refunds will apply.
Transport Strikes
22. If any transport strikes, local or National are planned on the date of your booking, The Last Talisman’s booking term and conditions around lead times, cancellations and refunds will continue to apply.
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1. DEPOSIT
A booking is only confirmed upon receipt of the required deposit of 50% of the minimum spend or £10 per person (depending on the agreement), providing a contract has been signed. The deposit paid is redeemable against the final bill on the day.
2. REFUNDS AND CANCELATIONS
• All payments and deposits received are non-refundable.
• Refunds will not be provided for: drinks which are not consumed (ordered on the day or pre-ordered), attendance numbers being lower than predicted, drinks vouchers that aren’t used, bar tabs that do not reach their limit, minimum spends that are not reached, guests who are asked to leave the venue for reasons such as, but not limited to intoxication or antisocial behaviour.
• All cancellations must be made in writing.
• The Last Talisman reserve the right to cancel any provisional bookings.
3. BOOKING CHANGES
Changes to a booking’s products or services must be notified by email a minimum of 72 hours before the booking for groups of 100 people and more and a minimum of 24h before for groups up to 100 people.
4. MINIMUM SPEND
The minimum spend varies according to the booked area and time of year. Certain types of events will require the full minimum spend to be pre-paid 7 days before the event date. As with other deposit payments there will be no refunds of minimum spend amounts.
5. PRICING
All prices are subject to revision by The Last Talisman as at the time of quoting they are based on current costs. If a function is booked more than three months in advance the venue reserves the right to reflect any rising costs by altering its prices. All prices, expenses and charges are inclusive of VAT.
6. SERVICE CHARGE
A discretionary 12.5% service charge will be added to all your bills/ pre-orders, and this is not included in the minimum spend.
7. CATERING, MENUS, PRE-ORDERS AND BEVERAGE PACKAGES
• For beverages and catering pre-orders we require a minimum of 5 days’ notice for final numbers up to 100 guests and 10 days’ notice for 100 plus guests.
• Changes and/or cancellations to pre-orders are to be provided in writing at least 24h prior your event and are subjected to availability.
• Pre-orders must be confirmed in writing along with any guest allergy and dietary requirements before reservation. This can only be done via the online pre-order link provided.
• Menus are subjected to seasonal changes.
8. PAYMENTS
Once a deposit has been paid, the remainder of the agreed hire fee and minimum spend and any additional spend on the day must be paid in full in advance or at the end of the event unless agreed otherwise. The agreement must be made in writing prior event.
9. FUNCTION DURATION AND FINISHING TIME
All functions must be held within The Last Talisman licensing arrangements, with no extensions unless a Temporary Event Notice/license has been agreed, applied for, and accepted. We would require 4 weeks’ notice to apply for this.
10. OTHER FUNCTIONS
The Last Talisman reserve the right to book other guests in the same area up to one hour before the scheduled booking commencement time and one hour after the scheduled booking finishing time. If you require additional time for set up of the space or additional space after event, please discuss it with The Last Talisman event’s organiser. This must be confirmed in writing prior to the day of the event.
11. OUTSIDE FOOD AND BEVERAGES
Guests will not be permitted to bring food or beverages into the venue unless a prior arrangement has been made. Celebratory cakes are permitted with prior notification and additional charge.
12. LOSS OR DAMAGE TO GUEST PROPERTY
The Last Talisman does not accept responsibility for any loss or damage to a guest’s property, including hire equipment, gifts or personal goods left prior, during or after a function.
13. LOSS OR DAMAGE TO THE LAST TALISMAN PROPERTY
The guest will be charged for excessive breakages or any loss/damage to furniture, glassware or any other damage incurred to The Last Talisman property. The guest will be expected to pay the full balance of repair costs 14 days after they have been notified by the venue.
14. RESPONSIBLE SERVICE OF ALCHOHOL (RSA)
The Last Talisman support the Responsible Service of Alcohol. Event holders will be held responsible for ensuring that their guests behave and consume alcohol in a responsible manner. We reserve the right to request proof of identification before allowing entrance to and serving alcoholic beverages to guests, in line with Challenge 25. All underaged attendees are welcome to Private Parties until 10pm with prior agreement in writing.
15. EQUIPMENT HIRE
We do not take any responsibility for equipment hire. Any additional required equipment must be arranged by the event’s organiser and the venue notified of any equipment hire 48h prior to the event in writing.
16. MUSIC, AUDIO AND DJ
• External DJ’s are not allowed.
• If you wish to arrange a DJ for your party, please confirm this in writing.
• Due to licensing restrictions there are limitations on the volume of music on the premises. Maximum volume levels are to be determined by The Last Talisman management.
• DJ license is until 11pm.
• Playlist allowed after 11pm to close. It must be sent prior to event via email and management of The Last Talisman reserves the right to play it or not.
17. TERMINATION
The Last Talisman may cancel a contract without notice if:
• The Guest fails to fulfil any of their obligations in the Terms and Conditions.
• The Guest makes changes to the purpose of the function without consulting the venue.
• The venue becomes aware that an aspect of the function which may jeopardise public safety or order, or potentially involve an unacceptable risk of personal injury or damage to property.
• The Guest has provided any misleading information while booking.
18. UNFORSEEN CIRCUMSTANCES
If events beyond The Last Talisman control occur including but not limited to: power failure, flood or fire damage, industrial action, equipment failure or any external factors which may impact on our ability to deliver the event, The Last Talisman will not be liable for any damages or expenses that may be incurred by the guest. An alternate date or refund of the deposit/pre-paid minimum spend may be offered if applicable.
19. TRANSPORT STRIKES
If any transport strikes, local or National are planned on the date of your booking, The Last Talisman’s booking term and conditions around lead times, cancellations and refunds will continue to apply.
20. COVID-19
On the date of your booking The Last Talisman will operate in accordance with any Covid-19 related hospitality sector rules and regulations or restrictions set by the local authority and/or UK Government.
The management of The Last Talisman reserve the right to alter the terms and conditions, with no less than 7 days written notice.
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Christmas T&C's Restaurant & Drinks Party
1. We do keep provisional reservations; we do operate on a first come first served basis. To secure your reservation we will require a deposit.
2. To secure your Christmas party reservation (lunch, dinner, drinks) we do require a deposit of £10 per person which is non-refundable, but redeemable against the final bill on the day.
3. If your reservations value is £6,000 and above we require a 50% non-refundable deposit at the time of booking (this can be split into 2 instalments). If paying in two instalments, we require the first half of the payment at the time of booking and the second payment no less than 28 days before the reservation. FINAL BALANCE The remaining value can be paid in full in advance of a minimum of 72 hours before the reservation. If the second instalment is not received within the specified timescale your event will be at risk of cancellation.
4. Any additional products and services ordered on the day of the event must be settled on the day.
5. Where fewer guests arrive versus the number confirmed in the booking, where a £10 per person deposit has been paid, this will be retained and not redeemed against the final bill. This is irrespective of the reason for failed attendance.
6. All pre-orders must be confirmed in writing along with any guest allergy/ dietary requirements before your reservation to ensure smooth service. This can only be done via the online pre-order link provided. We require food and drinks pre-orders to be submitted no later than 5 days before the event.
7. All reservations will be subject to a 12.5% service charge, this does not contribute to any applicable minimum spend.
8. No guarantee of table allocation or area can be provided. Unless this was specifically confirmed prior by the sales & events manager.
9. All areas / tables will be held for a maximum of 15 minutes after the scheduled booking time. There will be no refunds or partial refunds for no-shows or late arrivals.
10. Any persons arriving 15 minutes after their allocated time may receive a reduction in their food offer/courses but the charge will remain the same as agreed in the booking.
11. There are no refunds for: Drinks which is not consumed, Attendance numbers being lower than predicted, Drinks vouchers that aren’t used, Bar tabs that do not reach their limit, Minimum spends that are not reached, Guests who are asked to leave the venue for whatever reason, including but not limited to intoxication or antisocial behaviour.
12. Additional places are subject to availability.
13. Tables over 8 may be seated on more than one table.
14. Changes to a booking products or services must be notified by email a minimum of 72 hours before the booking, however cancellations or reductions in guest numbers attending will not result in deposits being retained.
15. Please do not bring private entertainment, decorations, or alcohol onto the premises unless prior agreement has been issued by the sales & events manager. Alcohol brought into the property with prior consent will be subject to corkage charges. Celebratory cakes are permitted with prior notification. Our team will confiscate any liquids if found. Any illegal substances will be confiscated and the Police will be called.
16. We operate a Challenge 21 door entry policy. We reserve the right to refuse entry if a guest is challenged and not able to provide valid ID.
17. Our dress code is smart casual.
18. Responsible Service of Alcohol (RSA). The Last Talisman management support the Responsible Service of Alcohol. Reservation holders will be held responsible for ensuring that their guests behave and consume alcohol in a responsible manner. Our team reserve the right to refuse entry and service to intoxicated guests. In this circumstance, we can't offer any refund on pre-purchased drinks.
18. Loss or Damage to Guest Property: Although all care is taken, The Last Talisman management will not accept responsibility for any loss or damage to a guest’s property, including hire equipment, gifts or personal goods left prior, during or after a reservation, unless caused by act or omission of The Last Talisman.
19. Loss or damage to The Last Talisman: The guest will be charged for excessive breakages or any loss/damage to furniture, glassware or any other damage incurred to The Last Talisman, unless caused by act or omission of The Last Talisman management. The guest will be expected to pay the full balance of agreed repair costs 14 days after they have been notified by the venue.
20. The management have the right to change the terms and conditions at any time, with not less than 7 days written notice.
21. ALL PAYMENTS & DEPOSITS ARE NON-REFUNDABLE BUT REDEEMABLE AGAINST THE FINAL BILL ON THE DAY. The only exception to this being condition 5.
Covid-19
20 On the date of your booking The Last Talisman will operate in accordance with any Covid19 related hospitality sector rules and regulations or restrictions set by the local authority and/or UK Government.
19. The Last Talisman’s Christmas booking term and conditions around lead times, cancellations and refunds will continue to apply in the event of Covid 19 impacting the Hospitality Sector. However if the local authority or UK Government enforce a closedown of UK Hospitality (lockdown) as a consequence of Covid-19, thus preventing The last Talisman from opening on the date of your booking, we shall endeavour to re-book your event at the earliest date which is convenient to both you, the client and The Last Talisman. The re-booking time limit will be three months from the re-opening date following a lock-down, no refunds will be issued in the meantime.
20. If a re-booking date is not set within the 3-month re-opening window, if you agree we can extend the rebooking period of another three months, with no refunds being issued in the meantime. If you wish at that point to request a refund, we will refund to you the total amount of money we are holding in advance payments less 15%.
21. If you request to cancel a booking at The Last Talisman because of a guest or guests issue linked to Covid-19, unless there is a local/national lockdown, The Last Talisman’s Christmas booking terms and conditions around lead times, cancellations and refunds will apply.
Transport Strikes
22. If any transport strikes, local or National are planned on the date of your booking, The Last Talisman’s booking term and conditions around lead times, cancellations and refunds will continue to apply.
Christmas T&C's Exclusive and semi-exclusive
1. Deposit: A booking is only confirmed upon receipt of the required deposit of 50% of the minimum spend. The Last Talisman reserve the right to cancel a provisional booking should the deposit not be received at least 30 days prior to the event. All deposits & payments are non-refundable, but redeemable against the final bill on the night.
2. Cancellation: Please, note that on payments being received they are non-refundable.
3. Post event Refunds; There are no refunds for: Drinks which is not consumed, Attendance numbers being lower than predicted, Drinks vouchers that aren’t used, Bar tabs that do not reach their limit, Minimum spends that are not reached, Guests who are asked to leave the venue for reasons such as, but not limited to intoxication or antisocial behaviour.
4. Responsible Service of Alcohol (RSA): The Last Talisman support the Responsible Service of Alcohol. Event holders will be held responsible for ensuring that their guests behave and consume alcohol in a responsible manner. We reserve the right to request proof of identification before allowing entrance to and serving alcoholic beverages to guests, working with Challenge 21.
5. Minimum Spend: The minimum spend varies according to the booked area and time of year. Certain types of events will require the full minimum spend to be pre-paid 7 days before the event date. As with other deposit payments there will be no refunds of minimum spend amounts.
6. Function Duration and finishing time: All functions must be held with The Last Talisman licensing arrangements, with no extensions unless a Temporary Event Notice/license has been agreed, applied for and accepted. We would require 4 weeks’ notice to apply for this.
7. Pricing and Pre-Orders: All prices are subject to revision by The Last Talisman as at the time of quoting they are based on current costs. If a function is booked more than three months in advance the venue reserves the right to reflect any rising costs by altering its prices. All prices, expenses and charges are inclusive of VAT and exclusive of 12.5% of service charge.
8. Catering and Beverage Packages: For beverages and catering pre-orders we require a minimum of 3 days’ notice for final numbers up to 100 guests and 10 days’ notice for 100 plus guests. All changes and/or cancellations are to be provided in writing and subjected to availability.
9. Outside Food: Guests or any guests will not be permitted to bring food or beverages into the venue unless a prior arrangement has been made. Celebratory cakes are permitted with prior notification.
10. Other functions: The Last Talisman reserve the right to book other guests in the same area up to one hour before the scheduled booking commencement time and one hour after the scheduled booking finishing time. If you require additional time for set up of the space, please discuss it with The Last Talisman event’s organiser.
11. Loss or Damage to Guest Property: Although all care is taken, The Last Talisman does not accept responsibility for any loss or damage to a guest’s property, including hire equipment, gifts or personal goods left prior, during or after a function.
12. Loss or damage to The Last Talisman property: The guest will be charged for excessive breakages or any loss/damage to furniture, glassware or any other damage incurred to The Last Talisman property. The guest will be expected to pay the full balance of repair costs 14 days after they have been notified by the venue.
13. Hire Equipment: With sufficient notice The Last Talisman can assist in the hire of any equipment required for a function. Any hire equipment required must first be approved by the manager and all related costs, including hire, delivery, instillation, removal and any damage, are the responsibility of the guest.
14. Music/audio Due to licensing restrictions there are limitations on the volume of music on the premises. If you wish to hire an external DJ this can be arranged with the sales & event manager approval, but maximum volume levels are to be determined by The Last Talisman management.
15. Termination: The Last Talisman may cancel a contract without notice if: • The Guest fails to fulfil any of his/her obligations in the Terms and Conditions; • The Guest makes changes to the purpose of the function without consulting the venue; • The venue becomes aware that an aspect of the function which may jeopardise public safety or order, or potentially involve an unacceptable risk of personal injury or damage to property; • The Guest has provided any misleading information while booking.
16. Unforeseen circumstances if events beyond The Last Talisman control occur including but not limited to: power failure, flood or fire damage, industrial action, equipment failure or any external factors which may impact on our ability to deliver the event, The Last Talisman will not be liable for any damages or expenses that may be incurred by the guest. An alternate date or refund of the deposit/pre-paid minimum spend may be offered if applicable.
17. The management of The Last Talisman reserve the right to alter the terms and conditions from time to time, with not less than 7 days written notice.
18. Discretionary service charge of 12.5% will be added to all your bills/ pre-orders and this is not included in the minimum spend.
Covid-19
21 On the date of your booking The Last Talisman will operate in accordance with any Covid19 related hospitality sector rules and regulations or restrictions set by the local authority and/or UK Government.
23. The Last Talisman’s Christmas booking term and conditions around lead times, cancellations and refunds will continue to apply in the event of Covid 19 impacting the Hospitality Sector. However if the local authority or UK Government enforce a closedown of UK Hospitality (lockdown) as a consequence of Covid-19, thus preventing The last Talisman from opening on the date of your booking, we shall endeavour to re-book your event at the earliest date which is convenient to both you, the client and The Last Talisman. The re-booking time limit will be three months from the re-opening date following a lock-down, no refunds will be issued in the meantime.
24. If a re-booking date is not set within the 3-month re-opening window, if you agree we can extend the rebooking period of another three months, with no refunds being issued in the meantime. If you wish at that point to request a refund, we will refund to you the total amount of money we are holding in advance payments less 15%.
25. If you request to cancel a booking at The Last Talisman because of a guest or guests issue linked to Covid-19, unless there is a local/national lockdown, The Last Talisman’s Christmas booking terms and conditions around lead times, cancellations and refunds will apply.
Transport Strikes
26. If any transport strikes, local or National are planned on the date of your booking, The Last Talisman’s booking term and conditions around lead times, cancellations and refunds will continue to apply.
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If you’ve purchased a ticket to one of our events, please check carefully the Terms and conditions on the ticket before you arrive.
We prohibit any onwards ticket resales without prior authorization from our management team
We don’t offer any ticket refunds unless the event is cancelled.
In the case of a no-show, a ticket refund will not be issued.
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We follow government guidance for our protocols to ensure our guests and teams are as safe as possible against COVID. Therefore, your booking will be subject to the government guidelines on the day of your booking.
If you or one of your parties tests positive for Covid 19 and is unable to attend on your scheduled party date, we will not be able to refund any per-head deposits made in advance, however, if you request, we will do our best to rebook your party at a later date so all those invited can attend.
In the event of a national or regional lockdown preventing us from opening, if this announcement is made outside of 28 days of your booking date, we will offer to return any deposits payments you have made in advance. However, if a lockdown is announced within 28 days of the date of your booking, we would appreciate your support by agreeing to rebook your party at a later date, with us retaining your deposit.
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All payment card details are held, and any deposit or cancellation fees are processed by The Access Group, which acts on behalf of The Last Talisman. For full details of The Access Group's privacy policy, please visit https://www.theaccessgroup.com/en-gb/privacy-notice/
FREQUENTLY ASKED QUESTIONS
-What's the minimum spend?
The minimum spend depends on the desired area, time, date and amount of people attending. Please submit your enquiry on our website, and our sales team will be able to provide you with a minimum spend quote. We aim to get back to all enquiries within 24hours.
-Is VAT included in minimum spend?
All prices, expenses, and charges are inclusive of VAT and exclusive of a discretionary 12.5% service charge for all reservations.
-When does the deposit need to be paid by?
We operate on a first-come-first-served basis and are unable to hold any bookings provisionally. We suggest paying the deposit as soon as possible to secure the space.
-Can the deposit be refunded after the event?
All payments are non-refundable but redeemable against the final bill. You can pre-order for this amount or open a bar tab. We suggest paying the deposit based on your current confirmed numbers. Final numbers must be confirmed at least 24 hours prior. If your booking is confirmed with card authorization, we will claim the amount authorized as a cancellation fee if you decide to cancel or no-show for your reservation.
-Can I cancel food or drink pre-orders?
You may cancel your food and/or drink pre-orders up to 48 hours before your event. This must be done in writing. We will charge in full for drink and food pre-orders if less than 48 hour’s notice is given.
-What's your cancellation policy?
If you are booking one of our private or semi-private areas, the deposit is non-refundable, regardless of notice given. The same applies to card authorizations - we may claim the money as a cancellation fee if you decide not to go ahead.
-How do we pay the remaining balance?
The remaining balance must be paid on the day by yourself or your guests, or alternatively, we can arrange the pre-payment prior to your event. No payments are accepted post-event.
-How is the party package's food served?
The party packages are served sharing-style and come out as soon as they are ready. We recommend pre-ordering food to ensure the smooth running of service.
-Is the food available in the party packages easy to eat while standing?
Food Packages are designed to be eaten while standing. We recommend having it placed in one area as a buffet or circulated around the room/area.
-How many food packages do I have to pre-order?
We recommend 4-5 bites per person or 3-4 bowls per person as a minimum. This, however varies depending on party size.
-When is the latest we can submit the pre-order?
Party Packages pre-orders must be submitted at least 72 hours prior to your reservation, and the Set Menu pre-order must be submitted at least 7 days prior (excluding Christmas bookings).
-Can I order from food/drink packages on the night?
No, pre-order packages are only available if you give us 3 days' notice.
-Can you cater for allergies?
Despite our efforts to prevent cross-contamination, we do use allergens in our kitchen, and any of our dishes may contain traces of allergens, which may pose a higher risk of contamination. We cannot guarantee that our items are 100% allergen-free.
-Can we play our own music?
You can only play your own music in The Private Dining Room and Mala Madre when you book it privately. This option is available if arranged in advance. You must provide us with link to a Spotify playlist, which will then be played via our in-house music system. Management reserves the right to stop playing playlist at any given point.
-How loud does the music get?
We are in a residential area, and our neighbours' well-being is very important to us. There is a cap on how loud the music can go. Please be advised that we are a bar and not a nightclub.
-Can we bring our own DJ to Mala Madre if we hire room privately?
You can not bring your own DJ for a hire event.
-Can you arrange a DJ for our party? What is the cost involved?
We can offer you the option to book our DJ or singer for an additional charge. It costs £300-£600, depending on date, time and your request.
-How late can the DJs play?
DJs can play until 11pm. Own playlists are allowed after 11pm until close.
-Can we bring in our own food/drinks?
No external food and drinks are allowed.
-Can we bring in our own decorations?
Additional decorations are allowed (except for confetti and balloons with confetti).
-Can we bring a cake?
Celebratory cakes are permitted with prior notification; for all parties of 12 people and more, we charge a £60 fee per party, per cake. For all parties of up to 12 people we charge £5 per person. This does not apply if you order desserts for your party, minimum order applies.
-Do you have a microphone and screen available?
Special equipment such as a microphone, whiteboard, projector/screen, and AV equipment are available upon request (depending on the area reserved). Any needs must be agreed upon via email with a minimum of 3 days' notice.
-We are a large group; can we sit at one table?
We allocate the same party to one table if seated. However, parties of 8 guests and more may be allocated over a few tables next to each other to ensure that space is safe for all staff and guests.
-What's your age policy?
We operate Challenge 21. We reserve the right to refuse entry if a guest is challenged and not able to provide valid ID. Underaged kids are welcome to Private Parties and the Restaurant with parents or guardians' supervision until 9 pm.
-Is there disabled access?
Our venue is disabled friendly in The Main bar area. Please, contact sales team for more information on arrangements available.
-When is the last entry?
Our doors close at midnight. No bookings or walk-ins are accepted after that time
-Are you dog-friendly?
Absolutely!
-What’s the nearest parking?
We do not have parking available on site. We suggest checking Purbrook Street on street parking, which is 3 minutes’ walk away from the venue.